Returns & Exchanges
We want to ensure you are completely satisfied with your high-performance merino gear; if it's not the right fit, you can return unworn items with tags attached within 30 days of purchase. Our goal is to get you back into the mountains with the right equipment as quickly as possible.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Gear
Place the unwashed, unworn items with original packaging and tags into a secure shipping mailer.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your package, and drop it off at the designated carrier location.
Refund Processing
Once our warehouse inspects the return, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing